Shipping Policy

1. Order Processing Time

Orders will be processed and dispatched within 5–8 business days after successful payment confirmation. This processing window covers inventory checking, quality inspection and packing. Business days exclude weekends and public holidays.

2. Estimated Delivery Time

After dispatch, estimated shipping time to EU/EEA destinations is 15–30 calendar days. Delivery estimates are for reference only and not guaranteed. Delays may occur due to customs clearance, local carrier issues, peak shopping seasons or unforeseen events beyond our control.

3. Customs & Import Duties

Buyers are responsible for any import duties, taxes or customs fees imposed by your local customs authority. These charges are not included in our product or shipping price. Please check your country’s import rules before ordering.

4. Shipment Tracking

Once your order is dispatched, we will send you a tracking number via email. You can track your package status online.

5. Lost or Damaged Packages

If your package is marked as delivered but you have not received it, please contact us within 14 days of delivery notification. For damaged goods upon arrival, please email us with photos of the package and items within 14 days after receipt.

6. Address Responsibility

Please ensure your shipping address is complete and accurate. We are not liable for failed delivery caused by incorrect or incomplete addresses provided by the customer.

7. Policy Changes

We reserve the right to update this shipping policy. Any revisions will be published on https://siongyoo.com.