Service Policy

1. Customer Service Support

Our customer service team handles inquiries about orders, products, shipping, returns and complaints. You may contact us via email: [email protected]. We aim to reply to your message within 3 business days. Business days exclude weekends and EU public holidays.

2. Product Information

We make reasonable efforts to ensure product descriptions, size charts, images and colour displays on our website are accurate. Slight colour differences may appear due to different screen displays; such minor variations do not count as defective goods.

3. Order Modification & Cancellation

Before your order is dispatched (within our 5–8 business day processing period), you may email us to request address updates or order changes. We cannot guarantee changes can be completed.

After shipment, order cancellation or address modification is no longer possible.

You may exercise your EU 14-day withdrawal right after receiving goods, subject to our return policy.

4. Complaints Handling

If you have a complaint regarding your order, please contact us by email with your order number and supporting evidence (photos, tracking details). We will review your complaint and respond within 14 days of receiving it. If you are not satisfied with our resolution, you may use the EU Online Dispute Resolution (ODR) platform for cross-border consumer disputes.

5. Service Limitations

We are not responsible for service interruptions caused by events beyond our reasonable control, including website outages, carrier delays, customs hold, natural disasters or third-party failures.

6. Policy Updates

SIONGYOO TRADING PTE. LTD. reserves the right to modify this service policy. Updated versions will be published on https://siongyoo.com.